OS Win 11 billing and password access to Windows

Customer service phone numbers

https://go.microsoft.com/fwlink/?linkid=2214417 agent

I am always having a constant problem logging into my account. Got in after trying all afternoon. By fluke, I tried again just now, I can't change the email address used to verify my Microsoft account. It tells me to change it= that is way too complicated and would involve changing that address on all Stationary and heaps of websites, billing invoices, so NO I won;t change my sign in email.

MY SIGN IN ACCOUNT IS

and rarely works whenever I sign in.

I just got lucky and got into this page after lots of tries over the last 4 days. tries.

I conversed with 2 of your Chat agents on 25/2/2026 and we went through all the various steps and she said my account login was fixed but it isn't. I would appreciate any suggestions or to be able to talk to someone personally.This is a new computer and clean OS win 11

Copilot tells me That I am stuck in a loop and that I need to talk to a tech to fix it. I would love to talk to an agent.

sometimes the error messages on The open sign in page say:

:wrong password;

address not not known and told to open a new account.

Other messages include

Wrong account name

Account not known;

No record of this email address;Another person has this address

Sign in with passkey, code, extra.

Sign in another way.

sign in by text

I made a passkey that sometimes doesn't work but is letting me in

computer but that NEVER works it happens whenever I try to enter a windows page, and I am supposed to resubmit my information once again.

I have been talking to you by copilot for hours without any success. My paid subscription to 365 at the special price offered, was paid for a week ago. The payment is not registered on my account or billing page. The money has been debited from my account. and paid to you but the purchase doesn't appear on my account page.

logging into your site.

Copilot has directed me to the account page and told me to rejoin and register. The page gives the message 'this email address is already registered' yet when I try to log in your site doesn't accept my request.

Copilots response:

This is a known Microsoft billing scenario:

Microsoft successfully charges your card March has already been charged even though this problem has started been existing before that date.f

The subscription is created

But it gets attached to a different Microsoft account identity than the one you’re trying to sign into

This commonly happens when:

You have more than one Microsoft account using the same email address, Copilot tellls me I have five, probably not cleared properly when I have changed passwords

You signed up via a promo / special price page

You were not fully signed in when payment was completed

The account is in a sign‑in error state at the time of purchase,

I have been using this address for the last 8 years or more without a problem.

Microsoft’s own billing documentation confirms that:

Payments can exist without appearing on the billing page if you’re signed into the wrong account

Microsoft does not issue payment receipts, only invoices tied to the correct account [support.mi...rosoft.com], [video2.ski...cademy.com]

So the money is not lost, but it is orphaned from your current login session.

This isn't true as sometimes I can see the dashboard and sometimes I can't.

All I want to do is sign in with my personal address, and pin number,

to  use all of your program features which I am paying for but don't have access to.

Moderator note :: removed email id and personal phone numbers