Access to microsoft support

Question

Access to microsoft support

John Thompson 0

Multiple logins to access account result in round robin of logins sna password changes but never gat to a point where I can get support.

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-16T02:02:04.7366667+00:00
**John Thompson**It sounds like you’re stuck in an authentication loop (password changes / repeated sign‑ins) which is preventing you from reaching Microsoft Support.

Please try the following to regain access and open a support case:

Confirm the account type

If this is a personal Microsoft account, use: https://support.microsoft.com/contactus

If this is a work or school account, support must be initiated by a Global Admin from the tenant.

Break the sign‑in loop

Open an InPrivate / Incognito browser

Clear cookies for login.microsoftonline.com and microsoft.com

Try signing in from a different device or network

Recover MFA / account access

If MFA is involved, ask a tenant admin to reset MFA for your account from Microsoft Entra admin center.

If you cannot reach any admin, use the account recovery flow: https://aka.ms/accountrecovery

Alternative way to reach support

A Global Admin can open a case directly from or please let us know we will raise the support ticket.
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-18T13:24:56.62+00:00

John Thompson I’m following up on my previous response to see if it helped. Please feel free to reach out if you need any further assistance—I’m happy to help
John Thompson 0 Reputation points

2026-03-19T18:02:36.1633333+00:00

The reason for my trying to login was that I have a new subscription for Microsoft 365 Personal and cannot find a method to install it on a new computer. My order is 4397449009.
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-19T18:14:55.78+00:00

John Thompson could you please let me know what error exactly the error you are facing while logging into the azure portal ?
John Thompson 0 Reputation points

2026-03-19T19:12:15.1533333+00:00

There is no $#@&(%^ error. Read two replies above. The one marked JT.
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-20T04:30:12.7+00:00
John Thompson thank you for the clarification.

Since you have purchased Microsoft 365 Personal, this does not require access to the Azure portal or Microsoft Entra ID. Microsoft 365 Personal is associated with a personal Microsoft account (Outlook.com / Hotmail / Live), not a work or school account.

How to install Microsoft 365 Personal on your new computer

Sign in using the same personal Microsoft account used to purchase the subscription at: 👉 https://account.microsoft.com/services

You should see Microsoft 365 Personal listed under Services & subscriptions.

Select Install and download the installer, then complete setup on the new computer.

If sign‑in keeps looping

Use an InPrivate / Incognito browser window

Ensure you are not signing in with a work or school account

Clear cookies for account.microsoft.com

Try signing in from a different browser or device

If the subscription does not appear

If Order 4397449009 is not visible after successful sign‑in, the purchase may be tied to a different Microsoft account. In that case, Microsoft Account Support can help locate or reassign the subscription: https://support.microsoft.com/contactus

This issue is billing / consumer subscription related,

1 answer

Your answer

VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-16T02:02:04.7366667+00:00

**John Thompson**It sounds like you’re stuck in an authentication loop (password changes / repeated sign‑ins) which is preventing you from reaching Microsoft Support.

Please try the following to regain access and open a support case:

Confirm the account type

If this is a personal Microsoft account, use: https://support.microsoft.com/contactus

If this is a work or school account, support must be initiated by a Global Admin from the tenant.

Break the sign‑in loop

Open an InPrivate / Incognito browser

Clear cookies for login.microsoftonline.com and microsoft.com

Try signing in from a different device or network

Recover MFA / account access

If MFA is involved, ask a tenant admin to reset MFA for your account from Microsoft Entra admin center.

If you cannot reach any admin, use the account recovery flow: https://aka.ms/accountrecovery

Alternative way to reach support

A Global Admin can open a case directly from or please let us know we will raise the support ticket.
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-18T13:24:56.62+00:00

John Thompson I’m following up on my previous response to see if it helped. Please feel free to reach out if you need any further assistance—I’m happy to help
John Thompson 0 Reputation points

2026-03-19T18:02:36.1633333+00:00

The reason for my trying to login was that I have a new subscription for Microsoft 365 Personal and cannot find a method to install it on a new computer. My order is 4397449009.
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-19T18:14:55.78+00:00

John Thompson could you please let me know what error exactly the error you are facing while logging into the azure portal ?
John Thompson 0 Reputation points

2026-03-19T19:12:15.1533333+00:00

There is no $#@&(%^ error. Read two replies above. The one marked JT.
VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator

2026-03-20T04:30:12.7+00:00

John Thompson thank you for the clarification.

Since you have purchased Microsoft 365 Personal, this does not require access to the Azure portal or Microsoft Entra ID. Microsoft 365 Personal is associated with a personal Microsoft account (Outlook.com / Hotmail / Live), not a work or school account.

How to install Microsoft 365 Personal on your new computer

Sign in using the same personal Microsoft account used to purchase the subscription at: 👉 https://account.microsoft.com/services

You should see Microsoft 365 Personal listed under Services & subscriptions.

Select Install and download the installer, then complete setup on the new computer.

If sign‑in keeps looping

Use an InPrivate / Incognito browser window

Ensure you are not signing in with a work or school account

Clear cookies for account.microsoft.com

Try signing in from a different browser or device

If the subscription does not appear

If Order 4397449009 is not visible after successful sign‑in, the purchase may be tied to a different Microsoft account. In that case, Microsoft Account Support can help locate or reassign the subscription: https://support.microsoft.com/contactus

This issue is billing / consumer subscription related,

Answer 1

The repeated sign-in loop usually happens because of browser security/cookie settings or using different account types during authentication.

Try these steps in order:

Update browser security/cookie settings (especially Edge/Internet Explorer)
- Make sure these sites are not in the Trusted sites list, or that all of them are there together so cookies can be shared correctly:
  1. microsoft.com
  2. support.microsoft.com (and any subdomains)
  3. login.live.com
  4. login.microsoftonline.com
- After adjusting the Trusted sites list, close all browser windows and sign in again. This fixes most “redirect back to the same sign-in page” loops.
If using a personal Microsoft account
- Go to https://login.live.com/ and sign in successfully there first.
- In a new tab, go to support.microsoft.com and try to access support again.
If using a work/school (Microsoft Entra ID) account and blocked by MFA after many attempts
- Microsoft Entra multifactor authentication may temporarily block sign-in after repeated attempts.
- Wait and try again later, or use a different MFA method if one is configured.
- If the issue persists, contact the organization’s IT administrator and ask them to review Microsoft Entra sign-in logs and MFA configuration.
If still unable to reach support
- Use any working Microsoft account (personal or work/school) to sign in and then use the Contact Support/Get Help flow on the Microsoft Support site to reach a support agent.

If the account itself cannot be accessed (for example, locked or password cannot be changed), follow the appropriate “get help with your Microsoft account” or work/school account password help from the referenced articles below.

References:

Access to microsoft support

How to install Microsoft 365 Personal on your new computer

If sign‑in keeps looping

If the subscription does not appear

1 answer

Your answer