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To cancel the Microsoft 365 Family annual subscription and request a refund, follow these steps depending on where the subscription was purchased.

1. If the subscription was bought directly from Microsoft

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to buy Microsoft 365 Family.
2. Find the Microsoft 365 Family subscription and select Manage.
3. On the next page, select Cancel (or Upgrade or Cancel if that is what appears) and follow the on‑screen steps.
   • If only Turn on recurring billing is shown, the subscription is already set to end on the date displayed and will not be charged again.
4. After cancelling, refund eligibility is checked automatically:
   • Not all cancellations result in a refund.
   • In some countries (for example Canada, Denmark, Finland, Germany, Israel, Korea, Netherlands, Poland, Portugal, Turkey) a prorated refund may be available.

To see if a refund is possible for Microsoft 365, use the self‑help tool under Get help refunding your Microsoft 365 subscription: select Start and follow the guided steps.

2. If the subscription was bought through Apple App Store or Google Play, or another retailer

If the Microsoft 365 subscription was purchased via:

• Apple App Store: request cancellation or refund through Apple support.
• Google Play Store: follow Google Play refund policies.
• Another retailer (for example Amazon, Best Buy, etc.): contact that retailer’s support to manage cancellation and any refund.

3. If the Cancel button does not appear

If there is no option to cancel or turn off recurring billing:

1. Confirm the correct Microsoft account is being used (the one that purchased the subscription).
2. Check whether there is any overdue payment; if money is owed, it must be paid before cancellation is allowed.
3. If still unable to cancel, use the guided support for “Unable to cancel your Microsoft subscription” and follow the prompts to contact support.

4. Important notes about storage and access after cancellation

If Microsoft 365 Family is cancelled:

• Storage for all people sharing the subscription will be reduced to the free allowance (5 GB OneDrive + Outlook.com attachment storage, and 15 GB Outlook.com mailbox storage).
• If anyone is over the free limit:
  • New files cannot be uploaded, edited, or synced to OneDrive.
  • Email cannot be sent or received in Outlook.com.
  • After 12 months, OneDrive and its files may be deleted.

References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription