Azure login issure

mohammed samad 0 Reputation points
2026-03-14T07:55:40.2933333+00:00

Not able my personal Azure account from twenty days

Microsoft Security | Microsoft Authenticator

1 answer

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  1. AI answer

    2026-03-14T07:56:07.1566667+00:00

    Use the following steps to troubleshoot sign-in issues with a personal Azure/Microsoft account and Azure portal access:

    1. If the Azure portal page hangs or doesn’t complete sign-in, try:
      • Refreshing the page.
      • Using a different browser.
      • Using private/incognito mode (for example, Edge InPrivate, Chrome Incognito, Safari Private Window) and then browse to the Azure portal.
      • Clearing browser cache and cookies (browsing history, download history, cookies, cached images and files) and then trying again.
    2. If the browser is automatically signing in with a different account than the personal Azure account:
      • Clear cookies and cached data as above.
      • Alternatively, sign out of all Microsoft accounts in the browser, then sign in again with the correct personal account.
    3. If the issue is specifically with the My Apps portal (for example, accessing apps tied to the account):
      • Ensure the URL is correct: https://myapps.microsoft.com or your organization-specific My Apps URL.
      • If there is an error about a personal Microsoft account, try using the tenant-specific URL format:
        • https://myapplications.microsoft.com?tenantId=*your_domain_name*
        • https://myapplications.microsoft.com?tenant=*your_tenant_ID*
      • Verify the password is correct and not expired; if needed, reset it using the work/school password reset flow.
      • Ensure security verification info (phone, Authenticator, etc.) is up to date.
      • Add the My Apps portal URL to Internet Properties > Security > Trusted sites.
      • Clear browser cache and try again.
    4. If sign-in fails because of Multi-Factor Authentication (MFA) verification problems (for example, phone call or SMS not working):
      • For phone call MFA, make sure to respond by pressing the pound key (#) when prompted.
      • For SMS MFA, ensure the correct verification code is entered.
      • If other verification options are configured, choose Other verification options and try a different method, and verify that phone numbers in the account settings are correct.
    5. If the error message indicates the tenant is blocked due to inactivity (AADSTS5000225):
      • A tenant blocked for inactivity can be reactivated only within 20 days of entering the inactive state. After 20 days, it is permanently deleted and cannot be recovered.
      • If it has been less than 20 days since the block, the tenant administrator must contact Microsoft support (using the global support phone numbers) to request reactivation.
      • If the tenant is already deleted (more than 20 days inactive), a new tenant must be created and associated with the account.
    6. If the account was created recently for a free Azure subscription and shows inactivity/blocked behavior:
      • Try signing in from a clean/incognito browser session to https://signup.azure.com using the same email. If the sign-up page recognizes an existing free account with remaining credits, follow the prompts to upgrade to a pay-as-you-go account (for example, a basic pay-as-you-go tier) to restore portal access.

    If none of these steps resolve the issue and the tenant is still within the 20‑day reactivation window, the administrator of the tenant must open a support case with Microsoft as described in the tenant inactivity guidance.

    References:

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