I need to reconnect to my chat support

To reconnect to an existing Microsoft support chat session, use one of these options:

1. Open the same portal where the support request was created (for example, Power Platform admin center or the Microsoft support portal) and go back to the support case associated with the chat.
2. In the case details, look for an option such as Open Chat or a live chat panel, and select it to resume the conversation if the session is still active.
3. If the chat session has expired or the reconnect link no longer works, start a new support interaction:
   • For Microsoft 365 home products, go to the main Microsoft Support entry point, choose the relevant product (for example, Microsoft 365 or Outlook), select the issue type (such as “Billing and Payment updates” or installation/activation), then choose Chat with a support agent in your web browser when that option appears.
4. If live chat is not available for the current issue type or region, use the alternative support options presented (such as callback or other contact methods) to continue working on the same case number.

For Power Platform or Dynamics scenarios where live chat with persistence is enabled, reopen the support request in the Power Platform admin center and select Open Chat to return to the previous chat thread, as long as the feature is available for that case.

References:

• Use live chat with persistence for support requests
• Microsoft 365 Customer Service and Support
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• Request a refund - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• Partner Support Options