Remove sympatico as primary

The error about organization policies blocking a primary alias change indicates that the current sign‑in address conflicts with, or is controlled by, an organizational/legacy tenant. Direct escalation to engineering cannot be performed from the client side; instead, the supported path is to change how the personal Microsoft account is identified so it no longer uses the problematic address as the primary alias.

Use one of these supported approaches:

1. Add a new alias and make it primary
2. Go to the Microsoft account website and sign in.
3. Select Your info > Manage how you sign in to Microsoft.
4. Select Add email or Add phone number.
5. Add a new email address (either an existing non‑Microsoft address or create a new Outlook.com address) and complete verification.
6. After verification, under Account aliases, select Make primary next to the new alias.

Details for adding and promoting a new alias are in the “Add another alias to your account and make it the primary alias” section:

• "Something went wrong" with error ADDriverStoreAccessNonLocalException

2. Change primary alias to an existing alias

If there is already another alias on the account that is not tied to a work/school tenant:

1. Go to Manage how you sign in to your account.
2. Under Account aliases, select Make primary next to the non‑organizational alias.

Note that the primary alias cannot be changed to an email address associated with a work or school account:

• Add or remove an email alias in Outlook.com

3. If the address conflicts with an organizational account

If the same email address exists both as a personal Microsoft account and as a work/school account, Microsoft recommends renaming the personal account so the sign‑in address is no longer shared:

1. Go to Manage how you sign in for the Microsoft account.
2. Add a new alias (email or phone) if needed.
3. Select Make primary on the new alias.

This is the supported way to stop using the conflicting address as the primary sign‑in identifier:

• Which account do you want to use?

4. Removing the old email alias (risk of permanent loss)

If removal of the Sympatico or other alias is considered after changing the primary alias:

1. Go to Manage how you sign in to your account.
2. Select Remove next to the alias.

Important considerations:

• Removing a Microsoft‑domain alias (such as @hotmail.com, @live.com, @outlook.com, or @msn.com) permanently deletes that alias and it cannot be associated with any Microsoft account again.
• A primary alias must be changed to another alias before it can be removed.

These behaviors are documented here:

• Add or remove an email alias in Outlook.com

If the tenant‑controlled policy continues to block changing the primary alias even after following the above steps, the documented remediation path is to work through Microsoft account/Outlook.com consumer support rather than Azure/Entra support, as tenant‑level engineering actions are not exposed for self‑service.

References:

• "Something went wrong" with error ADDriverStoreAccessNonLocalException
• Add or remove an email alias in Outlook.com
• Which account do you want to use?