recoverrequest

lammar jogić 0 Reputation points
2026-03-11T19:41:20.6533333+00:00

hello microsoft

so something happend with my microsoft account and im not sure how. i took a break from minecraft and tried to come back to it just to find out i cant login cause my account keeps getting hacked ( atleast thats what i think so). because the email starts with pa**** and i really dont have any associations with an email that starts with pa.*

Microsoft Security | Microsoft Authenticator
0 comments

1 answer

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-03-11T19:41:41.7266667+00:00

    Follow these steps to try to regain access and secure the Microsoft account that is used for Minecraft:

    1. Recover the Microsoft account
      • Go to the Microsoft account recovery page: Recover your account.
      • Enter the email address, phone number, or Skype name that was originally used for the Minecraft/Microsoft account (not the unknown pa**** address).
      • Follow the steps to receive a security code and set a new password.
      • If the email is not recognized, try any other alias or phone number that might be linked to the account.
    2. If the username/password suddenly stopped working
      • Follow the full flow described in My username and password have stopped working:
        1. Use Recover your account and complete the verification steps.
        2. Make sure the correct domain is used (for example, .com vs .co.uk).
        3. Check for typos in the email name.
      • If the message "We couldn't find an account with that username" still appears after trying all possible aliases, use Contact support from that article to reach Microsoft support and explain that the username has stopped working.
    3. If the account may be hacked or compromised
      • Follow the official guide: How to recover a hacked or compromised Microsoft account.
      • Step 1: Run a full antivirus scan on every device used with the account before changing any passwords.
      • Step 2: After the scan, sign in and change your password to a strong, unique one. If sign-in is not possible, reset your password.
      • Step 3: When access is restored, check account settings such as connected accounts, forwarding, and automatic replies to remove anything suspicious.
    4. If the sign-in email or aliases were changed by a hacker
      • If the recovery form says the account does not exist and there is no option to continue, and security info has been replaced, the only supported path is still the automated recovery process in How to recover a hacked or compromised Microsoft account.
      • If recovery fails repeatedly and the account cannot be verified, Microsoft support cannot override the automated checks for consumer accounts.
    5. If there are Minecraft purchases on the account
      • Once the correct Microsoft account is recovered, Minecraft Java/Bedrock entitlements linked to that account will be available again.
      • If the Microsoft account cannot be recovered at all, contact Minecraft Support separately (as suggested in the context) with proof of purchase to ask about options for the Minecraft licenses.
    6. Ongoing protection
      • After regaining access, enable two-step verification (MFA) on the Microsoft account and keep recovery info (alternate email, phone) up to date.
      • Regularly review Recent activity on the Security basics page and mark any unfamiliar sign-ins as not yours.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.