Sway is there something wrong today

Question

Sway is there something wrong today

Maria Smith 25

Sway. Is this down I’ve been trying all day to use

MCamp 0 Reputation points

2026-03-12T12:28:59.58+00:00

Same here...just getting a white screen....
Jade Ng 15,485 Reputation points Microsoft External Staff Moderator

2026-03-15T04:25:04.7633333+00:00

Dear @MCamp,

I apologize for the inconvenience caused. If you are experiencing the same issue as the original poster, please refer to my response below and proceed with reporting the issue to Microsoft.

At this time, I have observed that multiple users have already reported this issue, so I strongly recommend submitting a report as well. This will help ensure the issue is properly tracked and addressed as soon as possible.

1 answer

Your answer

MCamp 0 Reputation points

2026-03-12T12:28:59.58+00:00

Same here...just getting a white screen....
Jade Ng 15,485 Reputation points Microsoft External Staff Moderator

2026-03-15T04:25:04.7633333+00:00

Dear @MCamp,

I apologize for the inconvenience caused. If you are experiencing the same issue as the original poster, please refer to my response below and proceed with reporting the issue to Microsoft.

At this time, I have observed that multiple users have already reported this issue, so I strongly recommend submitting a report as well. This will help ensure the issue is properly tracked and addressed as soon as possible.

Answer 1

Dear @Maria Smith,

Thank you for posting your question in the Microsoft Q&A forum!

First of all, I’m sorry you’re having a problem and for the situation you encountered, I deeply understand the inconvenience caused and apologize for it.

I understand how frustrating this must be, especially when you have been trying to access Sway throughout the day. At this time, we have received multiple reports from other users encountering similar issues, which indicates that this may be a broader service‑related problem rather than an issue specific to your account.

In this situation, your company’s Global Admins can report the issue in the Microsoft 365 Admin Center via Service Health, as shown in the screenshot below.

Untitled

If you're willing, I sincerely recommend you contact your Microsoft 365 administrator, follow steps in this article to create a support ticket with Online Support. The support team over there has higher permission than us, they can help check the situation on your side, involve more resource to collect logs and help you do troubleshoot. This would be a more efficient way in handling this case for you.

For reference: How do I find my Microsoft 365 admin?

I completely understand your frustration. Please note that I have escalated this issue to my supervisor. However, as a community moderator, my role is to provide guidance and simple fixes; I do not have the ability to directly influence or expedite the engineering team's troubleshooting process. I appreciate you're understanding on this matter.

Please know that your feedback has been heard loud and clear. We are grateful for your patience and advocacy, and we will follow up with updates as soon as they are available.

If you have any additional details or examples that could help our investigation, we welcome them. Your input is invaluable.

Thank you again for your time and understanding. Hope you have a great day!!