Please help - questions about MS365, Teams, One Note, To Do and iPhones!

Microsoft 365 Personal includes the full Office desktop apps and also allows use of the mobile apps on iPhone and iPad when signed in with the correct Microsoft account. The GoDaddy email address and domain are separate from the Microsoft account identity used for the subscription.

From the described behavior, the most likely issue is that the GoDaddy email account is being used as the sign‑in identity in some places, while the actual Microsoft account that owns the Microsoft 365 Personal subscription is different. That causes:

• To Do working on the laptop (where the correct Microsoft account is in use), but not on the iPhone.
• Teams and OneNote not appearing under the account being checked, because that account does not actually hold the Microsoft 365 Personal subscription.

To resolve:

1. Identify the correct Microsoft account for the Microsoft 365 Personal subscription
   • Use the guidance in “I forgot the account I use with Microsoft 365” to confirm which Microsoft account (email address) is associated with the Microsoft 365 Personal subscription.
   • Ensure that this same Microsoft account is what is used to sign in to Microsoft 365 services and apps (Word, Excel, PowerPoint, OneNote, To Do, Teams) on all devices.
2. Verify sign‑in and license status in a browser
   • In a web browser, sign in with the Microsoft account identified above and confirm that it shows an active Microsoft 365 Personal subscription.
   • If the subscription shown is Microsoft 365 Basic instead of Personal, note that Basic does not include the desktop apps and only provides OneDrive storage and web apps, which would explain missing desktop features.
3. Fix sign‑in on the iPhone apps (To Do, OneNote, Teams)
   • Sign out of all Microsoft 365 apps on the iPhone (Word, Excel, PowerPoint, OneNote, To Do, Teams).
   • Sign back in using the Microsoft account that holds the Microsoft 365 Personal subscription, not the GoDaddy mailbox identity if they differ.
   • If sign‑in fails, follow the steps under “What to try if you can't sign in to the app”:
     • Confirm the correct Microsoft account is used.
     • Verify the username and password by signing in via a browser.
     • Confirm the iPhone meets the system requirements.
4. Fix sign‑in on the laptop for Teams and OneNote
   • Open Teams and OneNote on the laptop and sign out of any existing account.
   • Sign back in with the same Microsoft account that shows the Microsoft 365 Personal subscription.
   • After signing in with the correct account, Teams and OneNote should be available as part of the subscription.
5. If mobile apps still show subscription or sign‑in errors
   • On iOS, if errors such as “No subscription found” appear, use the reset steps for Office apps on iPad/iPhone: go to iOS Settings, select the Office app, use the Reset option to delete login credentials, then reopen the app and sign in again with the correct Microsoft account.

If problems persist after confirming the correct Microsoft account and aligning sign‑in across devices, use the in‑app support options (for example, in Microsoft To Do, use Help & Feedback → Get support) to contact support directly from within the app.

References:

• I forgot the account I use with Microsoft 365
• What you can do in the Microsoft 365 apps on mobile devices with a Microsoft 365 subscription
• Get help for Microsoft To Do
• Premium features in Outlook.com have changed
• No license associated with my email account - Microsoft Q&A