Cancel subscription for 365

To cancel a Microsoft 365 consumer subscription and keep a free Microsoft account (with basic services only), follow these steps:

1. Go to the Services & subscriptions page for Microsoft 365:
   • https://account.microsoft.com/services/microsoft365
   • Sign in with the same Microsoft account that was used to buy the Microsoft 365 subscription.
2. Find the Microsoft 365 subscription in the list and select Manage.
   • If instead of Manage there is a Turn on recurring billing link, the subscription is already set to expire on the date shown and will not renew. In that case, no further action is required; the account will revert to the free level after expiry.
3. On the subscription management page, select Cancel or Cancel subscription (it may appear as Upgrade or Cancel).
4. On the cancel page:
   • Review the Please review section and any notes about alternative plans.
   • At the bottom, choose I don't want my subscription to confirm cancellation.

After cancellation of Microsoft 365 Basic, Personal, Family, or Premium:

• The account remains as a free Microsoft account.
• Cloud storage reverts to 5 GB total for OneDrive and Outlook.com attachments, and 15 GB for Outlook.com mailbox.
• If storage used is above the free quota:
  • New files cannot be uploaded/edited/synced to OneDrive.
  • Email cannot be sent or received in Outlook.com.
  • OneDrive content may be deleted after 6 months.

If the subscription was purchased from a third-party retailer (for example, as a boxed product or via another store), cancellation must be done directly with that retailer.

References:

• Cancel a Microsoft 365 subscription
• How to get a refund on a Microsoft subscription
• Excel Data Types with Wolfram End of Support FAQ
• End of support for Money in Excel, Wolfram data types, and Partner offers
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Cancellation - Microsoft Q&A
• Request refund - Microsoft Q&A