How to fix : Sign-in failed Error code: interaction_required - Azure Panel

abderrahmane bouzegzeg 0 Reputation points
2026-03-06T10:23:27.9566667+00:00

Hi im having error while trying to log in to azure panel

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  1. AI answer

    2026-03-06T10:23:44.96+00:00

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra/Azure tenant behind the account is in an inactive (blocked) state.

    There are only two supported paths, depending on how long the tenant has been inactive:

    1. If the tenant has been inactive less than 20 days
      1. A tenant administrator must contact Microsoft support and request reactivation of the tenant. Tenants can be reactivated only within 20 days after they enter the inactive state. After submitting a support request, avoid opening additional cases for the same tenant until a decision is received.
      2. If the admin can still reach the portal, they can try signing in directly with the tenant in the URL, for example:
        • https://portal.azure.com/<TenantId>
        • or https://portal.azure.com/<yourTenantName>.onmicrosoft.com and then open a support ticket from there.
    2. If the tenant has been inactive more than 20 days
      • The tenant is permanently deleted and cannot be recovered. In this case, create or use a different tenant:
        1. Sign in to https://entra.microsoft.com/.
        2. Go to Entra ID → Overview → Manage tenants and create a new tenant.
        3. Use the new tenant’s domain name (for example, newtenant.onmicrosoft.com) when accessing the Azure portal: https://portal.azure.com/newtenant.onmicrosoft.com.

    Additional workaround seen in similar cases

    For some free/trial accounts that show this error when going to portal.azure.com, the account could be reactivated by:

    1. Opening a private/incognito browser window and clearing all site data.
    2. Going to https://signup.azure.com and signing in with the same email.
    3. Completing the flow to “upgrade” the existing free account to a pay‑as‑you‑go/basic account (no charges are incurred unless paid services are used). After this, portal access starts working again.

    If sign-in problems persist after tenant reactivation or recreation, clear browser cache and sign out of all Microsoft accounts before trying again.

    References:

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