i paid my subscription but after a whole week no space. Please help

Andrew Mualuko 0 Reputation points
2026-03-06T04:52:00.77+00:00

i paid my subscription but after a whole week no space. Please help

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. AI answer

    2026-03-06T04:52:15.15+00:00

    Follow these steps to resolve missing storage after paying for a subscription:

    1. Confirm the subscription is active and applied
      • Go to your Microsoft account Services & subscriptions page and verify that the Microsoft 365 or OneDrive storage subscription shows as active and paid.
      • If the subscription was just purchased, note that it can take up to 24 hours for storage allowances or subscriptions to become visible and update across services.
    2. Check that the storage is visible in OneDrive
      • Go to Manage your storage in OneDrive: https://onedrive.live.com/?v=managestorage
      • Verify that the new storage or plan is listed there.
      • If you bought additional storage and do not see it, refresh the page and wait up to 24 hours. Storage updates can be delayed.
    3. If storage still has not updated
      • If the quota still hasn’t updated after 24 hours, try unlinking and relinking the OneDrive account on the affected device (per the guidance in Unlink and re-link OneDrive).
      • If your account is frozen or still over quota, delete files or buy more storage from Manage your OneDrive storage and wait up to 2 hours for the change to apply.
    4. If the subscription or storage is still missing after these steps
      • There may be a billing or account issue (for example, the subscription redeemed on a different Microsoft account, or a payment problem).
      • Use the Account & Billing Help or Contact Microsoft Support options to have the billing team check the subscription and charges and correct or refund if needed.

    If the charge is visible but the storage or subscription is not applying correctly after all delays and checks, contacting Microsoft Support directly is required so they can review the account and payment securely.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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