Outlook does not add a new account

Use the following steps to troubleshoot and add the account again.

1. Check if an app password is required
   • Many third‑party providers (including some IMAP/POP providers) require an app password instead of the normal mailbox password when adding the account to Outlook.
   • If automatic setup fails even though the password is correct, generate an app password in the uol.com.br webmail/portal (check their security or 2‑step verification section) and use that app password in Outlook.
   • This behavior is the same as described for other providers in the “You might need an app-password” section.
2. Try manual setup in classic Outlook
   • In Outlook, go to File > Add Account.
   • Enter the email address (******@uol.com.br), then select Advanced options and check Let me set up my account manually.
   • Choose POP or IMAP according to the settings provided by uol.com.br.
   • Enter the incoming and outgoing server names, ports, and encryption type exactly as given by the provider.
   • Enter the account password (or app password, if required), then select Connect.
   • If setup fails, select Change Account Settings, correct the server details based on the provider’s documentation, and select Connect again.
3. If still failing, verify account type and provider settings
   • Confirm with uol.com.br support that the mailbox supports access via POP/IMAP from Outlook clients and that there are no blocks or additional security steps required.
   • Make sure the account is added as a third‑party POP/IMAP account, not as Exchange or Microsoft 365.

If using the new Outlook for Windows, use View > View settings or File > Account info > Accounts > Your accounts > Add Account, then enter the address and follow the prompts. If it still fails, switch to classic Outlook and follow the manual setup steps above.

References:

• Troubleshoot Outlook email setup
• Add an email account to Outlook for Windows
• Start using new Outlook for Windows