Microsoft send codes but never give you a clue where they go to on my ipad

Microsoft security codes can be sent in three main ways, depending on how the account is set up on the iPad:

1. Text message (SMS) to a phone number
   • Codes are sent only to the primary phone number on the Microsoft account, not directly “to the iPad.”
   • Check the Messages app on the phone number registered with the account.
   • Genuine Microsoft SMS messages may show the sender as “69525” or “Microsoft”, and the actual 6‑digit code is in the message body, not the 69525 number itself.
2. Email to a registered address
   • Codes are sent only to the primary alias or another email added as a way to verify sign‑in.
   • On the iPad, open the Mail app (or Outlook app) for that address and check:
     • Inbox
     • Junk/Spam folder
   • Valid verification codes come from an @accountprotection.microsoft.com address. Mark this as a trusted sender so messages land in Inbox.
3. Microsoft Authenticator app
   • If Microsoft Authenticator is set up on the iPad, open the app:
     • For “code” sign‑ins, a 6‑digit code is shown next to the account and changes every 30 seconds.
     • For “approve sign‑in” prompts, a notification appears in Authenticator instead of a text/email code.

If no code appears:

• Confirm which method is being shown on the Microsoft sign‑in screen (text, email, or app) and then check that specific place.
• Make sure the phone number or email shown (last 2 digits/first 2 characters) matches the actual security info on the account.
• If SMS or email still never arrive, try another method offered on the screen (for example, “I don’t have a code” or choosing email instead of SMS) or switch to Microsoft Authenticator for more reliable verification.

References:

• Troubleshoot Microsoft verification code issues
• Common problems with two-step verification for a work or school account
• Why is Microsoft texting me?
• Microsoft Authenticator FAQs