What do i do when my account was compromised, and the original email was deleted?

When a Microsoft account is fully taken over and the hacker has replaced the email, phone, and recovery info, only Microsoft’s official recovery process can restore access. If that process fails, there is no other supported way to get the account back, even with purchase receipts or card details.

Steps to take now:

1. Use the official hacked/compromised account troubleshooter
   Go through the guide for compromised accounts and use the sign‑in helper tool. It will ask for the email/phone and then either show self‑help steps or offer a chance to talk to an agent:
   How to recover a hacked or compromised Microsoft account.
2. If the account recovery form says the account doesn’t exist
   This can happen if the hacker removed the original alias or changed the primary sign‑in. As shown in a similar case, if the recovery form and helper cannot find or verify the account, there is no alternative recovery path and Microsoft Support cannot override the automated checks for consumer accounts.
3. Have a parent/guardian help with the process
   A parent or guardian should:
   • Help run through the hacked‑account troubleshooter above.
   • Provide as much accurate info as possible (old passwords, devices used, etc.) if a recovery form is offered.
   • If the form fails repeatedly, understand that Microsoft cannot manually “reset” the account based on card information or purchase history.
4. Minecraft purchases and options
   In a similar Minecraft‑linked account case, the guidance was:
   • Use the hacked‑account guide first.
   • If recovery fails, contact Minecraft Support separately about the game licenses. They may be able to help with Minecraft access even if the Microsoft account cannot be recovered.
5. If there were Microsoft Store purchases or unauthorized charges
   • For accidental or unauthorized purchases, request a refund using the official process:
     Returning items you bought from Microsoft for exchange or refund.
   • If it appears someone else is using the account, follow the compromised‑account guide and the security guidance to help protect against fraudulent activity.
6. If the original email alias was deleted
   If the hacker removed an email alias that was from a Microsoft domain (like @hotmail.com, @outlook.com, etc.), that alias cannot be re‑attached to any Microsoft account again once removed. In that case, the alias itself is permanently lost.
7. Protect other accounts and emails
   • Change passwords on any other accounts that used the same or similar password.
   • Consider using separate email addresses for important logins and for general sign‑ups, as recommended in the guidance about leaked email addresses.

If the official hacked‑account recovery path does not succeed, there is no supported way to force a reset of the account or “roll it back,” even with proof of purchase. Focus then shifts to refunds (if eligible), Minecraft Support for game access, and securing all other accounts.

References:

• How to recover a hacked or compromised Microsoft account
• Cancel an order or pre-order from Microsoft Store
• Prevent unauthorized purchases from Microsoft Store
• What happens if there's an unusual sign-in to your account
• Hello , welcome to Account help & learning
• What to do if your email address is leaked
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