Bought a Microsoft Home Office 2024 from Best Buy. I need help with installing it

Louis Gosioco 0 Reputation points
2026-03-02T06:35:09.38+00:00

I went to office.com/setup; then went to Get started; I entered the product key; then it shows me a different country

Microsoft 365 and Office | Install, redeem, activate | Other | Other
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  1. AI answer

    2026-03-02T06:35:17.8966667+00:00

    The different country shown after entering the product key means the key is tied to that country or region. Office product keys must be redeemed in the country or region where they were purchased.

    Because the key is showing a different country than the one currently used, this is treated as a region mismatch. In this situation, the next step is to contact Microsoft support so they can review the key and advise on options.

    Use this page to reach support and provide the product key and purchase details from Best Buy: https://support.microsoft.com/contactus/


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