Unsuccessful account recovery

If your account has been locked for over a month and you have submitted multiple account recovery forms without receiving a response, here are some steps you can take to escalate the issue:

1. Wait for Lockout Period: Ensure that you have waited for any lockout period to expire before submitting new recovery forms. This is typically 24 hours after multiple failed attempts.
2. Use a Familiar Device and Location: When filling out the recovery form again, use a device and location that you have previously used to access the account. This can improve your chances of verification.
3. Provide Detailed Information: When resubmitting the recovery form, include as much information as possible, such as previous passwords, subject lines of recent emails, and contacts. This can help Microsoft verify your identity more easily.
4. Contact Microsoft Support: If you have not received any responses from the recovery forms, consider reaching out to Microsoft Support directly. You can do this by visiting the Microsoft Support contact page and selecting options for account recovery.
5. Escalate the Issue: If you have already reached out to a VP of Microsoft Customer Support without a reply, try using the official support channels again. You can request to escalate your case when you contact support.
6. Monitor for Updates: After submitting your recovery form or contacting support, keep an eye on your email for any updates or responses from Microsoft.

Remember that account recovery processes are automated for security reasons, and it may take time for Microsoft to respond to your requests.

References:

• Why can't I log in to my Outlook account? - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A