I can't see any of my SAVED email folders in the Outlook Android App on my phone

Scott Wyatt 20 Reputation points
2026-02-25T01:20:23.54+00:00

I am new to Outlook, having migrated over from Gmail. I have successfully linked my Gmail and Comcast email accounts using IMAP. On the PC app, I can see my saved folders, although they seem to work differently than they do on Gmail or Xfinity. However, I cannot see any of the SAVED email folders on my phone. This is a bit inconvenient, as I frequently move ongoing or reference emails to a SAVED folder.

Outlook | Outlook for mobile | Outlook for Android | For home
Answer accepted by question author

AI answer

2026-02-25T01:20:29.4+00:00

If you are unable to see your saved email folders in the Outlook Android app, it may be due to how the app syncs with your email accounts. Here are a few steps you can take to troubleshoot this issue:

  1. Check Sync Settings: Ensure that your Outlook app is set to sync all folders. You can do this by going to the app settings and verifying that folder sync is enabled.
  2. Refresh the App: Sometimes, simply refreshing the app can help. Try closing the app completely and reopening it to see if the folders appear.
  3. Re-add the Account: If the folders still do not appear, consider removing and then re-adding your email account in the Outlook app. This can help reset the sync process.
  4. Update the App: Make sure that you are using the latest version of the Outlook app, as updates may include fixes for syncing issues.
  5. Check IMAP Settings: Since you have linked your Gmail and Comcast accounts using IMAP, ensure that the IMAP settings for both accounts are correctly configured to allow folder visibility.

If these steps do not resolve the issue, you may want to consult the Outlook support documentation for further assistance.

References:

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