A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Admin failed to restore multifactor authentication on all remembered devices.
User cannot login on app mobile, no problems on computer.
The user has:
"
I have reinstalled the app
I have cleared cache and data
Restarted the phone
Removed overlapping login accounts in the settings
Tried manual account setup (not Outlook’s) via settings
Reset MFA
Logged in via browser on the phone
Restarted after everything
Tried on another phone
"
The user gets the error: 5objp
In Entra ID Full Admin have done the following:
Manually deleted all MFA methods.
Required reregistration of multifactor authentication
Reset password
Revoked all sessions
HOWEVER. Admin cannot "Revoke multifaktor sessions."
In audit log Admin get the error: Admin failed to restore multifactor authentication on all remembered devices.
User has also tried:
Uninstall Outlook (and Teams if it is also causing issues).
Android Settings → Passwords and accounts / Accounts
Delete EVERYTHING that looks like:
“Work account”
Exchange/Outlook account
Duplicate entries of the same email
Remove the account in Microsoft Authenticator (if it is there) and temporarily uninstall Authenticator.
Restart the phone.
Install Microsoft Authenticator first and add the work account.
Install Outlook and sign in.