Removing Old Xbox Account from hacked account

Tyray Johnson 0 Reputation points
2026-02-24T17:39:13.8+00:00

I want to remove the old Xbox account from my old hacked email to my new main email and I am not sure on how that works or the process on how to do it as I have conducted research for a couple days and nothing seems to be working.

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  2. AI answer

    2026-02-24T17:39:25.42+00:00

    To remove an old Xbox account associated with a hacked email and transfer it to a new email, you will need to follow the official Microsoft account recovery process. Here are the steps you can take:

    1. Recover Your Hacked Account: First, try to recover your hacked account using the Microsoft Account Recovery form (ACSR). Go to https://account.live.com/acsr and fill out the form with as much information as possible, including previous passwords and other details that can help prove your identity.
    2. Contact Microsoft Support: If the recovery form does not work, you should contact Microsoft Support directly for assistance. They may be able to help you regain access to your old account. You can find support options by visiting the Microsoft Support contact page and searching for "Account Recovery".
    3. Change Your Email Alias: Once you regain access to your old Xbox account, you can change the email address associated with it. Go to your Microsoft account settings, navigate to the "Your info" section, and look for options to manage your email aliases. You can add your new email as an alias and set it as the primary email.
    4. Remove the Old Email: After successfully adding and setting your new email as the primary alias, you can remove the old email from your account settings.

    If you encounter any issues during this process, it’s best to reach out to Microsoft Support for further guidance.

    References:

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