Phone number issue - Austria

Tuan Manh Duong 60 Reputation points
2026-02-24T03:19:00.8633333+00:00

Right now our customer cannot register to our system. Every time he used his phone number to register, it always threw error "bad phone number".

Can someone help me with this issue?

Microsoft Security | Microsoft Authenticator
0 comments No comments

1 answer

Sort by: Most helpful
  1. AI answer

    2026-02-24T03:19:08.9133333+00:00

    The error "bad phone number" during registration could be due to several factors related to the phone number management in Austria. Here are some potential reasons:

    1. Phone Number Type: Ensure that the phone number being used is of a supported type. In Austria, both Toll-Free and Local numbers are generally available for receiving calls, but they may have restrictions on sending SMS.
    2. Subscription Eligibility: The customer must be on a paid Azure subscription to acquire a phone number. Phone numbers cannot be registered using Azure free credits, and the availability of numbers is dependent on the Azure subscription billing location.
    3. Format of the Phone Number: Make sure that the phone number is entered in the correct format, including the country code if necessary. Incorrect formatting can lead to errors during registration.
    4. Regulatory Restrictions: There may be regulatory reasons affecting the availability of certain phone numbers. If the number is not eligible for use in the Azure system, it could result in a registration error.

    If these factors do not resolve the issue, consider reaching out to Microsoft support for further assistance.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.