Repair case: 2045023082

JB World Square Storeroom 0 Reputation points
2026-02-22T04:30:30.3766667+00:00

Hi team, we had a repair case for a surface laptop 2 go (VUQ-00013). when the unit was returned, there was no charger that came with it. Could you please advise further instructions regarding this. Thanks, JB Storeroom.

Surface | Surface Go | Power and battery
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  1. AI answer

    2026-02-22T04:30:38.3766667+00:00

    If the Surface Laptop Go was returned without a charger, you may need to contact Microsoft support for further assistance. It's important to report the missing charger as soon as possible to ensure that the issue is documented and addressed. You can initiate a service request through the Surface Management Portal or the Surface Support Portal, depending on your access.

    Make sure to provide them with the repair case number (2045023082) and details about the missing charger. They will guide you on the next steps to resolve this issue.

    References:

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  2. S.Sengupta 32,351 Reputation points MVP Volunteer Moderator
    2026-02-23T01:40:12.5066667+00:00

    Were you instructed to send the charger?

    Microsoft explicitly advises customers NOT to send accessories when shipping a Surface device for repair, unless specifically directed to do so by support.

    Kindly see:

    Packing and shipping instructions for Microsoft accessories

    Contact Surface Support via:

    https://support.microsoft.com/surface

    Go to Contact Support → Devices → Surface → Service & Repair

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