Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hi, I'm John! I will help you with this.
Microsoft 365 subscriptions can’t be “moved” directly from one email to another. Instead, you share or reassign the license to the new account.
To help narrow down the issue:
- Are you using a personal Microsoft account (Outlook/Hotmail), or a work/school account?
- Do you still have access to the old email that owns the subscription?
- Is this a Family plan or Personal plan?
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Regards,
John J.D.