I purchased Office 2024 but can't access software download

Rex Butler 0 Reputation points
2026-02-20T18:08:34.7466667+00:00

I purchased Office 2024 today and I have the product key but I don't have the software. Can you help me?

Microsoft 365 and Office | Other

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  1. AI answer

    2026-02-20T18:08:43.3966667+00:00

    To access the software download for Office 2024 after purchasing it, follow these steps:

    1. Visit the Microsoft Services & Subscriptions page: Go to https://account.microsoft.com/services and sign in with the Microsoft account you used to purchase Office 2024.
    2. Locate Office 2024: Under the "Services & subscriptions" section, find Office 2024 listed there. If you don't see it, you may have redeemed the key under a different account, so check any other Microsoft accounts you own.
    3. Download the installer: Next to Office 2024, click on "Install" to download the installer for the one-time purchase version tied to your license.
    4. Run the setup file: Open the downloaded file (usually named Setup.exe) and follow the prompts to install Office 2024.
    5. Activate Office: After installation, open Word or Excel and sign in with the same Microsoft account to activate your product.

    If you encounter any issues during this process, please ensure that you have uninstalled any previous versions of Office that may conflict with the installation.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Katerina-N 9,295 Reputation points Microsoft External Staff Moderator
    2026-02-20T23:23:20.16+00:00

    Hello Rex Butler,

    Thank you for posting your question in the Microsoft Q&A forum!

    I understand that you are having issue when download and install Office 2024 using your product key. I truly understand how you feel. Let me assist you go through this situation.

    When you buy Office 2024 (non‑subscription), it does not give you a separate installer immediately. Instead, you must redeem the product key first. Redeeming the key links Office 2024 to your Microsoft account, and only then does the download button appear.

    Step 1: Redeem your Office 2024 product key (required)

    1. Open a browser and go to https://microsoft365.com/setup
    2. Sign in with your Microsoft account
      • Use the same account you want Office tied to permanently
      • Enter your 25‑character product key
    3. Complete the prompts until you see confirmation that Office is added to your account

    Important

    • This step is required only once
    • After redemption, you will never need the key again

    Step 2: Download Office 2024

    After the key is redeemed:

    1. Go to https://m365.cloud.microsoft/apps
    2. Sign in with the same Microsoft account you used above
    3. Select Install apps
    4. Choose Install to download Office 2024

    Step 3: Install and activate

    1. Run the downloaded installer
    2. Accept the license when prompted
    3. Open Word or Excel after installation
    4. Office activates automatically using your account

    I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

    Best Regards,

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  3. Charley Downey 0 Reputation points
    2026-09-13T11:32:56.8066667+00:00

    Hi! I just want to check if this is still the correct link as I am trying to install Office 2024 with a single licence product key and I've followed your links above, but after I put in the product key and click through to the download, I get the following error message after selecting 64 bit:

    Service Unavailable

    We are currently experiencing technical difficulties.

    Please try again later.

    Then, when I try again later, I get the same issue.

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