I need to change password.

sheila turner 0 Reputation points
2026-02-18T15:58:09.09+00:00

My account has been hacked and my contacts are receiving spam emails from me. So I need to change my password now, but have also just changed my contact details and am told I have to wait 30 days before I can change password.

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-02-18T15:58:22.26+00:00

    To change your password after your account has been hacked, you can follow these steps:

    1. Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Make sure to use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
    2. Contact Microsoft Support: If you are facing issues with the recovery process, it's advisable to contact Microsoft Support directly for assistance. They can help you with account recovery and may have additional tools to verify your identity.
    3. Check for Account Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as forwarding rules or linked accounts that you did not set up.
    4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one. Enable two-factor authentication (2FA) again, and ensure that your recovery options are up to date.
    5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

    If you have recently changed your contact details and are told you must wait 30 days to change your password, you may need to wait until that period is over. However, contacting Microsoft Support may provide you with additional options to expedite the process due to the hacking incident.


    References:

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