I can't login on my personal account, the authenticator app keeps giving me 8 digits instead of 6

It seems you are experiencing an issue with the Microsoft Authenticator app providing an 8-digit code instead of the expected 6-digit code. This can happen due to a few reasons, such as the app being out of sync or a misconfiguration of the account within the app.

Here are some steps you can try to resolve the issue:

1. Check for Updates: Ensure that your Microsoft Authenticator app is updated to the latest version available in your app store.
2. Re-add the Account: If you haven't done so already, try removing the account from the Authenticator app and then re-adding it. Make sure to use the correct method for adding the account, such as scanning a QR code or entering the setup key provided by the service you are trying to log into.
3. Use Alternative Sign-in Methods: If the login process allows, try using an alternative sign-in method that does not require the Authenticator app. This could include using a recovery email or phone number if available.
4. Contact Support: Since you mentioned that you are unable to access support without logging in, consider reaching out to Microsoft support through another method, such as their support website or via social media channels.

If these steps do not resolve your issue, you may need to wait for a response from Microsoft support or consult their documentation for further assistance.

References:

• Microsoft authenticator sending me into a spiral - Microsoft Q&A
• Cannot authenticate with E-mail when logging into Microsoft Authenticator(iOS) - Microsoft Q&A