Unable to login on azure portal after signup for free account

Sainath Gawas 0 Reputation points
2026-02-17T13:29:57.0566667+00:00

Sign-in failed

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 66f50c84-adb6-41ef-8221-eb73648c5400 Correlation ID: 019c6bc2-7346-7fa9-96d0-090dd263580b Timestamp: 2026-02-17 13:20:32Z

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)


1 answer

Sort by: Newest
  1. AI answer

    2026-02-17T13:30:06.62+00:00

    It seems you are encountering the error code AADSTS5000225, which indicates that your tenant has been blocked due to inactivity. To resolve this issue, you can try the following steps:

    1. Use an Incognito Window: Open a Chrome incognito window and clear all browser data. Then, visit the Azure signup page and log in using your old email address. This may help in recognizing your account and any available credits.
    2. Upgrade Your Account: If prompted, you may need to upgrade to a pay-as-you-go account while retaining your basic account status without charges.
    3. Contact Support: If these steps do not resolve the issue, consider reaching out to Azure support for further assistance.

    These steps should help you regain access to your Azure account.

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.