forgot password trying to sign on new computer

Question

wanda smith 0

trying to sign in on new computer and forgot password the number that on the acct is the home need to change phone number .

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1 answer

Answer 1

If you've forgotten your password while trying to sign in on a new computer, you can reset it using the following steps:

Use the Self-Service Password Reset wizard: If you have a work or school account, go to https://passwordreset.microsoftonline.com. If you have a personal Microsoft account, go to https://account.live.com/ResetPassword.aspx.
If you need to change the phone number associated with your account: You may need to first reset your password to regain access. After resetting your password, you can update your phone number in your account settings.
If you have administrator privileges: You can reset your password if you’ve set up an alternative email address and mobile phone number. If you have trouble, you can ask another administrator to help.
Contact Support: If you are unable to reset your password or change your phone number, you can contact Microsoft Support for assistance. You can find support options at Get support for Microsoft 365.

Make sure to provide as much information as possible when contacting support to expedite the process.