App authentication

Waleed Jarwar 0 Reputation points
2026-02-14T07:47:53.9733333+00:00

I have an australian immi account. I used to be able to login with just id and password. But they recently added autheicator app. I am unable to login. Because i am not gettjng 6 digit authentication code on my app yo login.

Microsoft Security | Microsoft Authenticator
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  1. AI answer

    2026-02-14T07:47:59.8733333+00:00

    If you are not receiving the 6-digit authentication code from the Microsoft Authenticator app, there are a few steps you can take to troubleshoot the issue:

    1. Check Notifications: Ensure that notifications are enabled for the Microsoft Authenticator app on your device. If notifications are blocked, you won't receive the codes.
    2. Refresh the App: Open the Microsoft Authenticator app and try pulling down to refresh or tapping the refresh button. This can sometimes prompt the app to retrieve the latest codes.
    3. Multiple Verification Methods: If you have multiple verification methods set up, try signing in again and select a different method on the sign-in page.
    4. Third-party Security Apps: If you have any third-party security apps installed, they may be blocking the notifications or messages. Try disabling them temporarily to see if that resolves the issue.
    5. Reinstall the App: If the problem persists, consider uninstalling and reinstalling the Microsoft Authenticator app.
    6. Support Case: If none of the above solutions work, you may need to open a support case for further assistance.

    These steps should help you troubleshoot the issue with receiving the authentication code.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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