Verification codes for Authenticator app

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Verification codes for Authenticator app

Gordon Mckinlay 0

I’m trying to register on my works app via work email and during this process it takes me to Authenticator app to get a verification code . However I think the code may go to my works email and I can’t access that email Neil after setup . Can the code not be sent by text to my phone instead

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Answer 1

The Microsoft Authenticator app typically generates verification codes directly within the app itself, rather than sending them via email or text. If you are unable to access your work email after setting up the app, you might want to check if there are alternative methods available for receiving the verification code.

You can try the following options:

Use a different verification method: If your organization allows it, you may be able to select a different method for receiving the verification code, such as a phone call or text message.
Contact your IT administrator: If you cannot access your work email, reach out to your IT department for assistance. They may be able to reset your multi-factor authentication (MFA) settings or provide you with alternative access methods.
Check for app settings: Sometimes, the app may have settings that allow you to choose how you receive codes. Make sure to explore the options available in the Authenticator app.

If you continue to experience issues, consider consulting the Microsoft support documentation or your organization's IT support team for further assistance.