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Hey can someone help me please. I’ve called customer service. I’ve went through the steps on the website to manage a subscription. I’ve tried to submit my situation on here and it keeps being deleted.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I see that you marked my reply as an Accepted Answer.
Does that mean that your issue has been fixed?
Sometimes, the spam filter gets a bit too aggressive and deletes messages for no good reason. However, the current thread is still available.
Could you elaborate a bit on what you need help with?
For example, are you trying to cancel a subscription, or renew it, or what is it that you are trying to do?
Sometimes, the spam filter gets a bit too aggressive and deletes messages for no good reason. However, the current thread is still available.
Could you elaborate a bit on what you need help with?
For example, are you trying to cancel a subscription, or renew it, or what is it that you are trying to do?
I was told by my professor that I did not need to purchase Microsoft 365 but I had already started a trial with my personal information.
When I called customer service I used the phone number and they could not find an account with that one, which was odd because that was the account I actually could sign into. When I sign into the one with my phone number it says it has no subscription attached to it.
Problem got solved though
Thanks for the follow-up. I'm glad you were able to locate the account with the subscription.
P.S. Since you started the thread, you should be able to "unaccept" Answers, if you wish.
I see that you marked my reply as an Accepted Answer.
Does that mean that your issue has been fixed?
I wasn’t aware that’s what that meant, my apologies for the confusion. But I actually have figured it out as I’ve been typing out my issue to you.
I had a separate account with my email and I just needed to try different ways to eventually sign into it and then found the account with the subscription attached to it, hit manage plan and turned off recurring billing.
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You tried to submit my annual renewal subscription for Microsoft word 365 in the amount of $142.99. This has been paid in the past by my Discover card with no problems. Capital On recently acquired Discover. When you tried to renew the subscription yesterday, they declined it because they were concerned about fraud activity. I notified them this morning and told them that it was not fraud and to go ahead and pay it. Please try to submit this again for payment and they should pay it. Thank you for your attention to this matter.
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