I don't receive requests in Authenticator app on mobile device.

If you are not receiving requests in the Microsoft Authenticator app on your mobile device, there are a few steps you can take to troubleshoot the issue:

1. Check Notifications: Ensure that notifications for the Microsoft Authenticator app are enabled on your mobile device. Sometimes, notifications may be blocked or disabled.
2. Internet Connection: Make sure your mobile device is connected to the internet, either through Wi-Fi or cellular data, as the app needs an active connection to receive requests.
3. App Updates: Ensure that the Microsoft Authenticator app is updated to the latest version. Outdated versions may have bugs that could affect functionality.
4. Reinstall the App: If the above steps do not resolve the issue, consider uninstalling and then reinstalling the Microsoft Authenticator app. This can help reset any settings that may be causing the problem.
5. Alternative Verification Methods: If you continue to have issues, try using an alternative verification method, such as receiving a verification code via SMS or phone call, if those options are available.
6. Account Settings: Verify that your account settings are correct and that you are logged into the same account on both your computer and mobile device.

If these steps do not resolve the issue, you may need to check for any specific settings related to your organization's security policies or contact support for further assistance.

References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app