Microsoft Forms is NOT sending email notifications

Question

Microsoft Forms is NOT sending email notifications

Holesko, Patrick 5

Hello,

I rely on numerous MS Forms to send me an email notification when there are submissions. Recently, one of the MS Forms was not working and notifying of request to update the staff rosters. I thought maybe because I copied the Form from the previous year that it could have created the problem, so I created a brand-new form and applied a few tweaks that I wished to make anyway. Unfortunately, we tested this again when one of my teachers submitted their request and there was no email notification that I received other than the teacher directly emailing me and letting me know that they just tried this. Support to correct this issue is appreciated.

Thank you,

Patrick

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2 answers

Your answer

Answer 1

To ensure that you receive email notifications for submissions in Microsoft Forms, follow these steps:

Check Form Settings: Open your form, click on the ellipsis button (...) in the upper-right corner, select Settings, and make sure that the Get email notification of each response checkbox is selected.
Group Email Settings: If your form is part of a group, ensure that the group settings allow email notifications. You can check this by signing into Forms, selecting My groups, and then the group associated with your form. From there, check the group email settings in Outlook on the web to ensure that options like Let people outside the organization email the groups and Members will receive all group conversations and events are enabled.
Exchange Online Settings: If the group was created in Microsoft Teams, the setting HiddenFromExchangeClientsEnabled might be set to True, which can prevent email notifications. You can check this setting using Exchange Online PowerShell. If it is set to True, you can change it to False using the command:
```
   Set-UnifiedGroup -Identity "<groupname>" -HiddenFromExchangeClientsEnabled:$False
```
Power Automate: If you want more control over notifications, consider using Power Automate to create a flow that sends an email when a new response is submitted. You can set this up by using templates available in Power Automate.
Test Again: After making these changes, test the form again to see if you receive the notifications as expected.

If you continue to experience issues, it may be beneficial to check for any known limitations or issues with Microsoft Forms that could be affecting the notifications.

References:

Answer 2

Darren-Ng 12,770 Microsoft External Staff Moderator

Dear @Holesko, Patrick,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, Microsoft Forms is no longer sending email notifications when responses are submitted, even though submissions are being received. This issue occurred with a form copied from a previous year and persists even after creating a brand-new form. Email notifications are enabled, but no emails are received when teachers submit requests.

For better understanding your situation, could you please confirm some information as:

Is this form owned by you personally or by a Team / Group?

Which type of account are you using (personal account or education account)?

In case you're using Group Form. You can refer to this article No email notifications for responses to Group Forms.

If it does not meet your expectation, please leave the comment below so I can support you more effectively.

Looking forward to your update.

Darren-Ng 12,770 Reputation points Microsoft External Staff Moderator

2026-02-09T05:42:07.9333333+00:00

Dear @Holesko, Patrick,

Just checking in to see if you had a chance to review the previous suggestions. Could you please share the additional details requested? This information will help us better understand the problem and provide an effective solution.

Looking forward to your update. Thank you!
Jillian Pawlowski 0 Reputation points

2026-06-22T10:39:51.6666667+00:00
Hello @Darren-Ng ,

I would like to tack on here as I am having nearly an identical issue and cannot find where the challenge is.

As of 6/15, all of my forms responses that are set to 'notify with email' have stopped sending me an update email that a new response has been submitted.

To answer the questions you asked in your first response plus add additional context:

The Forms are own specifically by me, not by a group

I am using a business account

Power automate is NOT a viable workaround because we use multiple new surveys a week and they stay open for weeks/months at a time for open responses

I am not receiving email notifications for any of my forms, not the older ones nor the new ones that were just created

Yes, I have checked and rechecked the settings that a notification email should be sent

Yes, there is a rule in place for copying this notification email to a specific folder but I frequent that folder regularly and the last timestamped notification update was on 6/15 despite nearly a dozen responses to multiple forms since then.
Holesko, Patrick 5 Reputation points

2026-06-22T12:04:05.9033333+00:00

Some of my Microsoft Forms continue to send submission notifications correctly, while others have stopped working. The forms experiencing issues are forms that I own directly; they are not group forms.

In the past, I have successfully used Power Automate as a workaround. However, when there is a quick need to notify a small group of team members, it is much more convenient to use the built-in Microsoft Forms notification feature by enabling notifications and entering the team members who should receive communication when a new response is submitted.

Most recently, I created a form related to staff interest in supporting our district’s Kindergarten Screening Staffing. For this form, the notification feature did not work as expected, and team members were not notified when new submissions were received.

Could you please assist in identifying why some forms are sending notifications properly while others are not? I would appreciate any troubleshooting steps or guidance to ensure that submission notifications are sent consistently to the selected team members.

Thank you.
Darren-Ng 12,770 Reputation points Microsoft External Staff Moderator

2026-06-24T05:38:59.6033333+00:00

Hello,

Thank you for your update,

Based on your description, since the email notification issue in Microsoft Forms persists even after basic troubleshooting (including testing with a new form), this may require backend investigation.

As this forum is a user-to-user support community, I have limited access to investigate service-side issues directly. I recommend contacting Microsoft Support so their agent can check your tenant and service health.

If you are user, you can contact to your IT/administrator. They can follow these steps as the link: Get support - Microsoft 365 admin.   

If you are an Admin, they can use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support

Or You can raise support ticket: https://admin.microsoft.com/#/support/requests

In the Microsoft 365 Admin Center > Support > Help & Support.