Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
Sender Reputation reset needed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 74%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jeff Dorchester
0
Reputation points
How do we go about getting our sender reputation score reset? Recently we noticed that we did not verify our DKIM or SPF settings which was causing the communication services to block the sending of emails.
We updated our DNS and verified our domain, but we are still locked out from sending and need a reset.
Azure Communication Services
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani 7,535 Reputation points Microsoft External Staff Moderator2026-02-06T18:27:25.8166667+00:00 Hi @Jeff Dorchester
Thank you for reaching us regarding the issue with your sender reputation score after updating your DKIM and SPF settings.
We have reached out to you in private message. Please provide answers to investigate the issue further.
Sign in to comment
Sign in to answer