How to remove alternate email

Roberta M. Smith 0 Reputation points
2026-01-30T19:00:34.5533333+00:00

I want to remove the alternate email. It belonged to my mother and she has now passed.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. AI answer

    2026-01-30T19:00:39.7266667+00:00

    To remove an alternate email address (alias) from a user in Microsoft 365, you can follow these steps:

    1. Access the Admin Center: Log in to the Microsoft 365 admin center.
    2. Find the User: Use the search field at the top of the page to type the user's name and select them from the list.
    3. Manage Email Aliases: Click on Manage email aliases.
    4. Remove the Alias: Select the alias you want to remove and click the remove (wastebin) icon, then Save changes.

    If you are using Exchange Online PowerShell, you can also remove an email address from a mailbox using the following command:

    Set-Mailbox "User Name" -EmailAddresses @{remove="******@domain.com"}

    Replace "User Name" with the actual user's name and "******@domain.com" with the email address you wish to remove.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. EmilyS726 267.4K Reputation points Independent Advisor
    2026-01-30T19:51:49.2966667+00:00

    Hello,

    What do you mean by alternative email?

    Do you mean the email address your account's verification code is sent to? If that's the case, go to https://account.live.com > Security > Manage how I sign in, you can add new one there then remove the old one.

    IF you are stuck because you cannot get the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

    If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

    This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

    Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

    https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

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