Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
Azure Communication service stopped sending emails
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Indumathi S
15
Reputation points
Hi,
We have been facing an issue since last night where Azure Email Services is not sending emails immediately. The emails are going into a queued state, and after a few hours they are eventually getting delivered.
This is impacting our production customers. Some users are unable to log in because they are not receiving the required emails (such as OTPs or login links) on time.
Could someone please help us understand what is going on or if there is any known issue with Azure Email Services at the moment? This is very critical for us, as it directly affects our production users and their ability to access the application.
Azure Communication Services
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Golla Venkata Pavani 7,535 Reputation points Microsoft External Staff Moderator2026-01-23T03:32:25.3933333+00:00 Hi @Indumathi S ,
Thank you for reaching us about the issue of email Communication Service where emails are getting queued and only delivered after hours.
There appears to be a platform issue affecting email delivery and related functions. Our backend team is currently working on it. We will update you once the issue is resolved.
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TFT 0 Reputation points2026-01-23T09:00:02.66+00:00 hi @Golla Venkata Pavani can you please update on the status of this issue?
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Golla Venkata Pavani 7,535 Reputation points Microsoft External Staff Moderator
2026-01-28T10:32:56.9966667+00:00 Hi @Indumathi S ,
Just following up to see if your issue has been resolved or if you had a chance to review private message?
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