Two OneDrive-folder with the same name - how to fix this?

Lucas Gunkel 0 Reputation points
2026-01-22T16:49:10.53+00:00

I am using OneDrive as a member of different organisations and so far this was fine. Since an update, however, the OneDrive folders in my sidebar don't bear the name of the organisation they belong to anymore. Instead, Ive got two folders simply called OneDrive in my sidebar but cannot rename them. What can I do to fix this?

Microsoft 365 and Office | OneDrive | For education | MacOS
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  1. AI answer

    2026-01-22T16:50:22.74+00:00

    If you are experiencing an issue with two OneDrive folders showing the same name in your sidebar, it may be due to a recent update that affected how OneDrive displays folder names for different organizations. Here are some steps you can take to resolve this issue:

    1. Unlink OneDrive: Unlinking your OneDrive account from your computer can help refresh the folder names. To do this:
      • On macOS, select the OneDrive icon in the menu bar, go to More > Preferences, and then on the Account tab, select Unlink this Mac.
      • On Windows, select the OneDrive icon in the taskbar, go to Help & Settings > Settings, and on the Account tab, select Unlink this PC.
    2. Check for Updates: Ensure that your OneDrive app is updated to the latest version. Sometimes, updates can fix bugs related to folder display issues.
    3. Re-link OneDrive: After unlinking, go back to your OneDrive site and select Sync to re-link your account. This may help in refreshing the folder names to reflect the correct organization.
    4. Rename Old Folders: If you have old folders that are still showing the previous names, consider renaming them before syncing again to avoid confusion.
    5. Wait for Changes: Sometimes, it may take up to 14 days for the changes to reflect automatically after an organization name update in the Microsoft 365 admin center. If the issue persists beyond this period, further troubleshooting may be required.

    If these steps do not resolve the issue, you may want to consult Microsoft support for additional assistance.

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  2. Kha-N 8,265 Reputation points Microsoft External Staff Moderator
    2026-01-23T01:12:16.36+00:00

    Hi @lucasgunkel,

    Welcome to Microsoft Q&A and thank you very much for reaching out to us.

    As a Microsoft forum moderator, I don’t have access to your organization’s environment, and my macOS testing capabilities are limited. However, I’ll do my best to assist you based on the available documentation and resources.

    To help narrow this down, may I ask whether you’ve already tried stopping the sync and re‑syncing the OneDrive folder to see if the folder name updates?

    You can also try unlinking and re‑linking OneDrive accounts on Mac, though I would not recommend doing this right now because Microsoft 365 services are currently having accessibility issues.

    Report: https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1221364

    (Note that you will need to have Admin access to view this report)

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    In the meantime, as a workaround, you can try the method below. I tested it on my end and can confirm it works:

    Click the Finder icon, in the search bar, type: ~/Library/CloudStorage. Then open the CloudStorage folder. This is where macOS stores the OneDrive locations on your device.

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    Right‑click one of the OneDrive folders and select "Make Alias". This will create an alias (shortcut) that you can rename freely.

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    Drag the alias folder into the Finder sidebar. The alias provides the same access point as the macOS‑generated OneDrive folder based on my testing.

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    Repeat the same steps to the other organization OneDrive folder.

    I hope this helps. Looking forward to your response.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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