Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Can't login to azure portal anymore due to lack of 2nd 6 digit factor
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Florian Schneider
20
Reputation points
I have the same or similar issue as described here https://learn.microsoft.com/en-us/answers/questions/5696803/cant-sign-in-to-azure-portal-using-msa-mfa-asks-fo After moving to a new smart phone, my Authenticator app provided me with a 8 digit code (mfa) instead of a requested 6 digit code for my private Azure account. In result I am no longer able to login to Azure portal.
Please support in this matter or guide me how to contact the Data Protection team.
Thank you very much!
Microsoft Security | Microsoft Authenticator
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Florian Schneider 20 Reputation points
2026-01-21T19:44:37.46+00:00 Hey @Rukmini I saw you were able to resolve a number of similar issues in this forum. and wonder if you could guide me in this matter. Happy to send you PII via private message.
Some more information from my side. It's a private Azure account I am using with one private account only, so there is no further administrator being able to provide me access to.
I've tried to re-setup Authenticator multiple times but end up with the same 8 digit code instead of required 6 digit code every time.
I still can access via iOS Azure app, but this seams to be view only and does not help me to gain full access back.
Looking forward to hearing from you.
BR, Florian
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