the autheticator app wont work on my new phone

Chris Rutkowski 5 Reputation points
2026-01-15T18:00:51.18+00:00

I have a new Samsung Galaxy s25 and can't get the Authenticator to work (it used to work on my previous phone). It asks me to use the app (which I cant get to work) to get it to work - it seems to be going round in circles. Then it offers to help me via sms which then requires password change - but it still does not work.

Microsoft Security | Microsoft Authenticator

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