Identity validation request failed due to existing primary email

I’m getting the following error when trying to create a new identity verification for public organization. When I submit my details, including tax ID, address, emails etc, I get the following error.

An error occured while submitted request: Your Organization has already requested identity validation with a different primary email contact. Please reach out to support here - https://aka.ms/tssupportoptions Correlationld: a99dc66c-5cf3-d11a-0e3a-5b74сбеа3608

However, I have not submitted any prior information or request. This is my first time with trusted signing.