Teams randomly muting whilst using device inbuilt speakers

Mari, Anthony 5 Reputation points
2026-01-08T14:52:09.77+00:00

Some of our colleagues are experiencing issues with Teams randomly muting during Teams meetings, when they user their built in speakers on their HP laptop:

The themes seem to be:

  • new Win11 (on 24H2 / HP Elitebook laptop
  • using built in Speakers (drivers are up to date)
  • random muting whilst in a teams meeting.
  • On Latest Teams version

Any known fixes would be great to hear!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Kai-L 19,415 Reputation points Microsoft External Staff Moderator
    2026-01-08T15:50:59.65+00:00

    Dear @Mari, Anthony,

    Thank you for reaching out to Microsoft Q&A forum.

    I understand you're experiencing an unexpected issue with Teams, and after reviewing your concern, it seems you may be encountering a hardware-software conflict between the Windows 11 24H2 audio stack and HP's Bang & Olufsen / Realtek audio enhancement drivers. This conflict can cause the system’s "Intelligent Noise Cancellation" or "Voice Focus" features to incorrectly interpret quiet ambient noise, leading to random audio muting.

    Please try the following steps to see if it resolves your issue:

     

    1: Disable "Exclusive Mode" in Windows

    Windows 11 24H2 has changed how it handles "Exclusive Mode," which allows apps like Teams to take total control of the hardware. This can cause the driver to "hiccup" and mute itself.

    1. Go to Settings > System > Sound.
    2. Scroll down to More sound settings (this opens the classic Control Panel view).
    3. Right-click your Speakers and select Properties.
    4. Go to the Advanced tab.
    5. Uncheck "Allow applications to take exclusive control of this device."
    6. Click Apply and restart Teams.

     

    2: Turn off Teams "Noise Suppression"

    Teams has its own AI-based noise suppression that can conflict with the built-in HP audio processing.

      1. In Teams, click the three dots (…) next to your profile picture and select Settings.
      2. Go to the Devices tab.
      3. Locate Noise suppression and set it to Off.

    Since the HP Elitebook already has hardware-level noise cancellation, running both features simultaneously often causes the random muting or “gate” issue.

    User's image

    3: Disable "Audio Enhancements" in HP Drivers

    HP Elitebooks often come with "AI Noise Reduction" via the HP Wolf Security or HP Audio Control app.

    1. Search your laptop for the myHP or HP Audio Control app.
    2. Look for "Microphone/Speaker Noise Removal" and toggle it off.
    3. Alternatively, go to Settings > System > Sound > Speakers and set Audio enhancements to Off.

    I hope these steps help resolve the issue. Please follow them and let me know if the problem persists. Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. Thank you for your patience and understanding. I'm looking forward to your reply. 

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