How to edit settings and privacy

Question

How to edit settings and privacy

Leopoldo Riveron Ruiz 0

The situation is that when accessing both the authenticator and making adjustments to the account security options, it sends the verification code. Is it possible to reset the verification mode to select the most suitable one, given this experience? I've switched devices and I'm not receiving authenticator notifications on them.

Carolyne Milgo 1,151 Reputation points

2026-03-02T12:02:06.6366667+00:00

You can reset and re‑choose your verification method. If you’ve changed devices and aren’t receiving Authenticator prompts, remove the old Authenticator entry and re‑register MFA so you can select a working method (Authenticator, SMS, call, etc.). Do this from Security info (user) or have an admin require MFA re‑registration for your account.
Docs: https://learn.microsoft.com/entra/identity/authentication/howto-mfa-userdevicesettings
If Authenticator notifications aren’t arriving on the new device, it’s expected until re‑registration is completed. Ensure notifications are enabled and then re‑add the account via QR code; old device registrations must be removed for push notifications to work. Docs: https://support.microsoft.com/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

1 answer

Your answer

Carolyne Milgo 1,151 Reputation points

2026-03-02T12:02:06.6366667+00:00

You can reset and re‑choose your verification method. If you’ve changed devices and aren’t receiving Authenticator prompts, remove the old Authenticator entry and re‑register MFA so you can select a working method (Authenticator, SMS, call, etc.). Do this from Security info (user) or have an admin require MFA re‑registration for your account.
Docs: https://learn.microsoft.com/entra/identity/authentication/howto-mfa-userdevicesettings
If Authenticator notifications aren’t arriving on the new device, it’s expected until re‑registration is completed. Ensure notifications are enabled and then re‑add the account via QR code; old device registrations must be removed for push notifications to work. Docs: https://support.microsoft.com/account-billing/troubleshoot-problems-with-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3

Answer 1

To manage your verification settings in the Microsoft Authenticator app, you can adjust your authentication methods through the security settings of your account. If you are not receiving notifications on your new device, it may be necessary to ensure that the Authenticator app is properly set up and that notifications are enabled for the app in your device's settings.

If you want to reset or change your verification method, you typically need to access your account security settings where you can select from available authentication methods. Keep in mind that if you have switched devices, you might need to re-register the Authenticator app with your account to receive notifications properly.

If you continue to experience issues, consider using alternate verification methods such as receiving a verification code via SMS or email until the Authenticator app is functioning correctly on your new device.

References: