How to get 6 digit codes in Microsoft authenticator app

If you are not receiving 6-digit codes in your Microsoft Authenticator app, here are some steps you can follow to troubleshoot the issue:

1. Ensure Proper Setup: Make sure that you have set up your account correctly in the Microsoft Authenticator app. You should have added your account by scanning a QR code or entering the account details manually.
2. Check Notifications: Ensure that notifications are enabled for the Microsoft Authenticator app on your device. If notifications are turned off, you may not receive the codes.
3. Refresh the App: Sometimes, simply refreshing the app can help. Open the Microsoft Authenticator app and pull down to refresh the list of accounts.
4. Internet Connection: Ensure that your device has a stable internet connection, as the app may require connectivity to generate or receive codes.
5. Time Synchronization: The codes generated by the app are time-based. Ensure that your device's date and time settings are set to automatic and are accurate.
6. Re-add the Account: If the above steps do not resolve the issue, consider removing the account from the app and re-adding it. This may require you to go through the setup process again.

If you are using the app for multi-factor authentication (MFA) with Azure AD B2C, ensure that you have followed the specific setup instructions for enrolling in TOTP (Time-based One-Time Password) with the authenticator app.

References:

• Enable multifactor authentication in Azure Active Directory B2C (b2c-custom-policy)
• Authentication methods in Microsoft Entra ID - OATH tokens