Locked out of personal Microsoft account due to MFA verification loop

Hi,

I am seeking assistance with a personal Microsoft account that I have been completely locked out of for the past six days.

I have been a long-time Microsoft user (over 28 years, including Hotmail), and I am hoping someone can help escalate or review this issue, as I appear to be stuck with no available self-service recovery options.

Summary of the issue:

• I forgot my password and attempted to reset it from a Windows PC and via a browser.
• My account has two-factor authentication enabled using Microsoft Authenticator.
• During sign-in and password recovery, I am only presented with the following options:
  • “Approve in Microsoft Authenticator app”
    • “Use a verification code”
    • Unfortunately, I cannot complete either option, as the Authenticator app is not accessible / not producing approvals or codes.
    • Although my long-standing mobile number is associated with the account, selecting it for verification always results in the same message: “Try another verification method”, which loops repeatedly.

Steps already taken:

• Multiple password reset attempts over several days
• Repeated use of “Try another verification method”
• Submission of the Microsoft Account Recovery Form (account.live.com/acsr)

The recovery form response indicated that because two-factor authentication is enabled, the request could not be processed. This appears to leave me with no remaining automated recovery path.

At this point:

• I cannot sign in
• I cannot reset my password
• I cannot access or reconfigure Microsoft Authenticator
• I cannot reach a support agent through the standard support flows, despite being issued a case/reference ID

Request:

I am requesting a manual review and reset of my MFA / security information, or escalation to the appropriate account protection team, so that I can verify ownership and regain access to my account.

This is not a setup or usage question, but a full account lockout caused by an MFA verification loop. I am happy to provide any verification details required through a secure process.

Thank you for your time and assistance.