Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
I do not receive codes on my authenticator app so I cannot access Azure
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Marian Oyathelemhi
0
Reputation points
Hi, I am trying to access Azure portal to do the labs in the AZ-900 course but some reasons I do not get the code on my authenticator app so i cannot verify and proceed to the tenant.
My email is <Mod remove PII> @outlook.com
Microsoft Security | Microsoft Authenticator
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VEMULA SRISAI 13,985 Reputation points Microsoft External Staff Moderator2025-12-23T12:14:24.32+00:00 Hello Marian Oyathelemhi,
To assist you further and forward this to Microsoft’s Data Protection Team, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us in private message only (do not post publicly):
- Contact phone number (including country code)
- Email address (affected account)
- Country
- Time zone
- Tenant Id
- Azure subscription ID
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