A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Two weeks with no response or help from Microsoft
I have submitted a formal support request to regain access to my Microsoft business account. I am completely locked out of all Microsoft services associated with my business email, including Microsoft 365 and the admin portal.
I am the global administrator for the account, and multi-factor authentication is creating an unrecoverable authentication loop. The only available verification method is a code from the Microsoft Authenticator app, but the app itself requires authentication to access. There are no alternative recovery options available, such as email or phone verification.
I have attempted to contact Microsoft support by phone multiple times. Each attempt routes to an automated system that instructs me to sign in and then disconnects the call, which is not possible due to the lockout.
I have been unable to access business email, Microsoft 365, or any administrative functions for nearly two weeks. Despite this, Microsoft has continued to bill my account. This outage is severely impacting my business operations.
I am explicitly requesting a manual reset of multi-factor authentication and administrative account recovery by a Microsoft support representative. I need MFA disabled or temporarily reset so I can reauthenticate, regain global administrator access, and regain control of my Microsoft 365 tenant.
This Q&A submission is my last attempt to reach a human support representative who can assist with MFA reset, admin recovery, and restoration of access.