Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Why authenticator stuck when trying to complete identity validation process?
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Guang Li
0
Reputation points
I am trying to create the Microsoft Trusted Signing certificate profile, I got an email from Microsoft Azure to ask me to complete the Action required: Complete your identity validation process.
I am encountering an issue when attempting to complete the action required of the identity validation process.
When I click the link of "Complete identity validation" from the email, it shows a web site with the following contents:
Present your Verified ID.
Scan QR Code with Microsoft Authenticator
[QR code]
When I scan the QR code with the Microsoft Authenticator app from my cell-phone. Both the authenticator and the web site show that the process is starting, but the button of Share the verified ID on the authenticator remains disabled for ever, causing the process to hang until it times out.
Artifact Signing
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Guang Li 0 Reputation points
2025-12-15T18:50:50.0433333+00:00 The problem is that I cannot share the identity validation ID in the Authenticator because the Share button is disabled.
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Guang Li 0 Reputation points
2025-12-15T21:19:06.1+00:00 How to create a support request to Microsoft support team from Azure portal?
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Guang Li 0 Reputation points
2025-12-16T00:05:27.3666667+00:00 Hi Rukmini,
Thanks for your help. I have followed the instruction of How to create an Azure support request - Azure supportability | Microsoft step-by-step. I didn't find the link "Create a support request". Instead I only see the link "Get support of Microsoft Q&A" at the place where the link "Create a support request" should appear.
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator2025-12-16T00:06:41.7233333+00:00 Hello Guang Li
On February 12, 2025, the developer support plan provided a new experience where you receive business hours access to Support Engineers on Microsoft Q&A with prioritized responses, as the first line of support.
For details on the SLAs and other benefits provided for each support plan, please see here.
Please check and share the details over the private messages so that we can assist you further.
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Guang Li 0 Reputation points
2025-12-18T17:43:52.8533333+00:00 Hello Rukmini, Upon your request I have pasted the screenshot of verified ID page from Azure portal in the private message.
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Rukmini 43,915 Reputation points Microsoft External Staff Moderator
2025-12-22T20:17:20.0033333+00:00 Hello Guang Li,
Can you go to https://myaccount.microsoft.com/ page and click on "Get my verified ID" and perform the steps?
Let me know if any further queries - feel free to reach out!
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Guang Li 0 Reputation points
2025-12-23T00:44:48.88+00:00 Hello Rukmini,
I went to https://myaccount.microsoft.com/ page, clicked "Get my Verified ID" and got a QR code. I scanned the QR code with my Authenticator and successfully added my verified ID into my Authenticator.
Then I retried scanning the QR code from the Trusted Signing required action of "Complete identity validation", the problem still persists.
Thanks,
Guang
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