Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
grey box appears and then disappears when i try to sign into office desktop applications
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESU%3C/text%3E%3C/svg%3E)
Åse Unander
5
Reputation points
When I try to sign into Office desktop applications a grey sign-in window appears and then disappears so that I am not able to sign in. I am signed in if I am working with the web apps (but I do not like that). I have a Microsoft 365 Personal subscription.
Moved from: Microsoft 365 and Office | Access | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
-
Åse Unander 5 Reputation points
2025-12-13T12:26:14.6966667+00:00 I did the latest Windows update, and then it magically worked again.