System Performance and RDP Service Issues on Dell Cluster Servers

Question

System Performance and RDP Service Issues on Dell Cluster Servers

Jabsons Food PVT LTD 0

We have recently purchased and installed two Dell cluster servers. The installation was completed successfully. However, after a few days of usage, users began reporting performance issues. Specifically:

The system intermittently becomes unresponsive, getting stuck for several minutes or sometimes only a few seconds before releasing again.

When accessing the servers via Remote Desktop (RDP), printer services, the spooler, and the services.msc console fail to open.

Impact: These issues are affecting user productivity and system reliability. Immediate investigation and resolution are requested.

Request: Kindly analyze the root cause of the performance degradation and RDP service failures, and provide corrective measures at the earliest.

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7 answers

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Answer 1

Parth Lokhande 0

hi Harry Phan

Are your from Microsoft Windows Server support Team ??

we load Microsoft windows server RDP License before 40 days before after some time all RDP License was auto hide / remove

Harry Phan 31,700 Reputation points Independent Advisor

2025-12-12T11:27:02.5033333+00:00

Hi Parth,

This behavior can occur if the license server is not properly activated, or if the CALs were installed in “temporary” mode rather than as permanent licenses. I recommend verifying that the RDS License Server role is correctly activated in the Remote Desktop Licensing Manager, and ensuring that the CALs are installed under the correct license program. It’s also important to confirm that the server is able to communicate with the domain and that no group policy or registry changes have impacted the licensing service. If the licenses are still not visible, re‑installing them through the Volume Licensing Service Center or contacting Microsoft Support for validation may be necessary.
Harry Phan 31,700 Reputation points Independent Advisor

2025-12-12T11:30:31.1666667+00:00

Hello Parth, I'm not directly from MS Windows Server support team. If you wanna reach out to them directly, this is how to raise a ticket:

Visit https://support.microsoft.com.

Sign in using your Microsoft account associated with your organization or product license.

Select “Contact Support” or “Get Support” to begin creating a new service request.

Choose the relevant product (e.g., Windows Server) and describe the issue in detail, including product version, environment setup, and any troubleshooting steps already taken.

Select the appropriate support plan (Premier/Unified Support if available, or pay‑per‑incident).

Submit the request—you will receive a case number to track progress in the portal.

Alternatively, if you are using the Microsoft 365 Admin Center, you can go to Support > New Service Request to raise a ticket directly.

Answer 2

Harry Phan 31,700 Independent Advisor

Hi Jabsons Food PVT LTD

Thank you for sharing the detailed description of the issues you are experiencing. Based on the symptoms, the intermittent unresponsiveness and RDP service failures often point to resource contention or driver/service conflicts within the cluster environment. I recommend first reviewing the Windows Event Logs for critical or repeated warnings, as these can highlight underlying causes such as spooler service crashes or network adapter driver instability. Additionally, please ensure that the latest Dell firmware and Windows Server cumulative updates are applied, as outdated components can contribute to degraded performance. It may also help to temporarily disable non-essential services to isolate whether the spooler or other background processes are causing bottlenecks. If the issue persists, enabling Performance Monitor (PerfMon) counters for CPU, memory, and disk I/O will provide deeper insight into the root cause.

If you find this guidance helpful, kindly hit “Accept Answer” so we can close this loop 🙂.

Harry.

Parth Lokhande 0 Reputation points

2025-12-12T10:58:58.9933333+00:00

hi Harry Phan

Are your from Microsoft Windows Server support Team ??
Parth Lokhande 0 Reputation points

2025-12-12T11:00:11.8+00:00

we load Microsoft windows server RDP License before 40 days before after some time all RDP License was auto hide / remove

Answer 3

Parth Lokhande 0

please give remote support and get proper solution

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Answer 4

Jabsons Food PVT LTD 0

we face issue via using smart station model number 2530 & 2590

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Answer 5

To address the performance issues and RDP service failures on your Dell cluster servers, consider the following troubleshooting steps:

Check for Memory Issues: Since the system is intermittently becoming unresponsive, it may indicate memory leaks or high memory consumption by certain services. Monitor the memory usage of the Remote Desktop Services (RDS) and other critical services using Task Manager. Restarting the RDS service can help temporarily alleviate the issue, but if it recurs, further investigation is needed.
Investigate Session Leaks: Session leaks can cause performance degradation. These are often caused by non-Microsoft software, particularly security software that interacts with RDP sessions. If you suspect this, try uninstalling or disabling such software to see if it resolves the issue.
Printer Services and Spooler Issues: If printer services and the spooler fail to open, ensure that the Print Spooler service is running. You can restart this service from the services console. If issues persist, check for any problematic printer drivers or configurations that may be affecting the spooler.
Data Collection for Analysis: If the issues continue, collect diagnostic data using the TroubleShootingScript (TSS) tool to analyze the problem further. This will help identify any specific processes or services that are consuming excessive resources.
System Updates: Ensure that all Windows updates are applied, as these can contain important fixes for performance and stability issues.
Resource Monitoring: Continuously monitor system performance to identify any patterns or specific times when the issues occur. This can help in pinpointing the root cause.

By following these steps, you should be able to identify and address the root causes of the performance degradation and RDP service failures effectively.

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