I’ve been billed monthly for two years for Microsoft 365 but haven’t used it (did not set it up and am unable to login to cancel it!

Hi @Arla Jackson,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. Could you please provide the following information:

• What is the name of the subscription plan you were charged for?

Additionally, you can follow these instructions to contact Microsoft’s Billing Team for assistance in canceling this subscription:

Please use the following link to make a call:https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid

Instructions when calling:

• Reason for the call: AdminCenter

• Role: Global Administrator

• Request description: Mention the keyword “AdminCenter”

• If asked whether there is another administrator: Answer “No” to be transferred to the support team and have a service request created.

Note: We kindly ask for your understanding regarding the scope of support through this forum. Our role is to provide general guidance and assist with common troubleshooting steps. We do not have access to internal systems or administrative tools required to handle account or backend system issues, but we will continue to support you within our responsibilities.

I hope this information is helpful. Please follow the steps above and let me know if you were able to proceed. If not, I can work together to find a solution.

Thank you for your patience and understanding. If you have any questions or need further assistance, please share them in the comments section of this post so I can continue to support you.

I look forward to your response.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

I’ve tried all the solutions listed above.